FAQ

What does Alpha Outdoors sell?

We know you love variety and so do we! We strive to be your top destination for outdoor and tactical gear.


If you can't find the product you're looking for, let us know!

How long does it take to ship my products?

Typically 1-5 days. You'll receive your goods in the mail within 7-30 days at the most. Usually it will only take 7-14 days to receive your goods.

Where do you ship?

We ship to all locations in the United States that are served by UPS, USPS, and FedEx with the exception of the Virgin Islands (U.S.).
How do I track my order?
As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package! This link is typically updated within 24 hours and, if you ever happen to lose that email, please note that you can also retrieve your tracking information from your Order History once you sign into your Alpha Outdoors account! Use this number to track your shipment online or reply to any of your order update emails. Our customer care team will be happy to help you track your order!
What is your return policy?

Returns Policy

Non-Perishable Items. Except for food or other perishable items, Alpha Outdoors accepts the return of any product within the first (30) days of the date the order was placed and only if the product is unopened and unused. 

How do I make a return request?
If you would like to make a return request, please email us with your order number (as quoted in the subject line of your Order Update emails) and the item(s) that you would like to return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!

 

Why buy your products online?

Our customers shop at Alpha Outdoors for convenience and the friendliest customer care imaginable. We have a massive selection of outdoor geart and tactical products to suit every need. We also offer quick shipping on orders internationally.

What methods of payment do you accept?

You can use the following payment methods on Alpha Outdoors: Visa/Visa debit, MasterCard, American Express, Visa Checkout, Interac Online, and PayPal.

At this time, we can accept only Canadian and US credit card numbers. We're unable to accept cashier's checks or money orders.

 

Can I trust Alpha Outdoors?

At Alpha Outdoors, we aim to be the kindest, most friendly company you've ever shopped at. We secure all of your private information using strong encryption technology, and your information is always transferred using secure lines. We never sell or give your private information to anyone else.

How old do I need to be to shop at Alpha Outdoors?

To order at Alpha Outdoors, you must be of the age of maturity as defined by your province or state. If you're not an adult, please have a parent or guardian make your purchase for you.
Will I be charged any tax?
You will be charged tax based on the destination state, province or territory that your order is being shipped.
How do I know that my order has been received?
As soon as you make your order, you'll receive an order confirmation email from us to let you know that we received your order. You'll receive another email when your order is being processed, which means that it is being picked and packed with care by our shipping team.
Finally, you'll receive one more email to let you know when we've shipped your order from our shipping centre! If you have a question about the status of your order, please reply to your order update email(you can also email us).
Providing us with your order ID (which you can find in your order confirmation emails) will allow our customer care team to help you more quickly. Didn't receive an email confirmation for your order? This is probably because your email provider is putting our emails in your "Spam" or "Junk Mail" folder. Feel free to call us to confirm your order or check on its status, we'd be happy to hear from you!
When will I be charged for my order?
You will be charged as soon as you make an order.
How do I view the status of my order?
As the status of your order changes, you'll receive notification emails. These emails will indicate when we receive your order, when your order is being processed, and when we ship your order from our shipping centre.
You can also view the status of past and current orders by clicking on the "Login" text at the top right hand corner of every page. Then, click on the "My Account" button that appears on the top right hand corner of the page and you'll be able to view all your current and past orders.
We welcome you to reply to any of your order update emails (or you can reach us by email) if you have any questions about your order. Please have your order ID (which you can find in your order confirmation emails) ready to help us find your records quickly!
Can I make changes to an order that has already been placed?

We are unable to add items to an order, after it has been placed. We can, in some cases, edit the shipping address information or remove an item(s) associated with an order- this type of request is time-sensitive.

Once an order has entered the processing stage, we are not able to guarantee that amendments to an order will be possible. Please call or email our Customer Care team as soon as possible, if changes are desired, and we'll be happy to help/advise, as best as possible.